Amid the recent increase in demand for overseas travel, foreign airline consumers are refusing to refund their tickets and overcharging their penalties.
The Korea Consumer Agency said today (4th) that 2,863 applications for damage relief related to air passenger transport services were received from last year to the first half of this year, including 1,440 domestic airlines and 1,243 foreign airlines.
By nationality, foreign airlines have 3.6 cases per 100,000, three times the number of domestic airlines (1.2), but the damage relief agreement rate was 51.2%, about 9% lower than the 59.9% of domestic airlines.
41.8% (520 cases) of foreign airline damage relief applications were received for six major foreign airlines, including Vietjet Airlines, Philippine AirAsia, Thai AirAsiaX, Philippine Airlines, Etihad Airways and Turkish Airlines.
As for the types of damage, 60.6% (315 cases) refused to refund tickets and overcharged penalties, followed by 22.5% (117 cases) of flight cancellations and delays, 3.7% (19 cases) of damage due to lack of information, and 3.3% (17 cases) of consignment baggage damage and loss.
In particular, there were many cases of overcharging penalties or refusing to refund themselves immediately after purchase.
For example, consumer A paid 7.67 million won for seven round-trip tickets from Seoul to Phu Quoc, Vietnam, through a foreign airline on April 22 and canceled it the next day, but the airline deducted 1.26 million won, or about 15% of the purchase amount, as a fee and refunded it.
There were also many cases where foreign airlines unilaterally refused to compensate without elaborating on the reasons for cancellation or delay.
On March 22, consumer B, who was about to return home on a flight from a foreign airline in the Philippines, was notified of the cancellation 10 minutes before boarding while waiting at the airport on the day of use, but the airline refused to demand compensation.
The Korea Consumer Agency recommended that six airlines come up with policies to protect consumers who purchased or requested cancellation of tickets by mistake, take measures to minimize inconvenience to passengers in case of flight cancellation or delay, and inform specific reasons.
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subtitle editing | Yoon Hyun-kyung
[Copyright holder (c) YTN Unauthorized reproduction, redistribution and use of AI data prohibited]
The Korea Consumer Agency said today (4th) that 2,863 applications for damage relief related to air passenger transport services were received from last year to the first half of this year, including 1,440 domestic airlines and 1,243 foreign airlines.
By nationality, foreign airlines have 3.6 cases per 100,000, three times the number of domestic airlines (1.2), but the damage relief agreement rate was 51.2%, about 9% lower than the 59.9% of domestic airlines.
41.8% (520 cases) of foreign airline damage relief applications were received for six major foreign airlines, including Vietjet Airlines, Philippine AirAsia, Thai AirAsiaX, Philippine Airlines, Etihad Airways and Turkish Airlines.
As for the types of damage, 60.6% (315 cases) refused to refund tickets and overcharged penalties, followed by 22.5% (117 cases) of flight cancellations and delays, 3.7% (19 cases) of damage due to lack of information, and 3.3% (17 cases) of consignment baggage damage and loss.
In particular, there were many cases of overcharging penalties or refusing to refund themselves immediately after purchase.
For example, consumer A paid 7.67 million won for seven round-trip tickets from Seoul to Phu Quoc, Vietnam, through a foreign airline on April 22 and canceled it the next day, but the airline deducted 1.26 million won, or about 15% of the purchase amount, as a fee and refunded it.
There were also many cases where foreign airlines unilaterally refused to compensate without elaborating on the reasons for cancellation or delay.
On March 22, consumer B, who was about to return home on a flight from a foreign airline in the Philippines, was notified of the cancellation 10 minutes before boarding while waiting at the airport on the day of use, but the airline refused to demand compensation.
The Korea Consumer Agency recommended that six airlines come up with policies to protect consumers who purchased or requested cancellation of tickets by mistake, take measures to minimize inconvenience to passengers in case of flight cancellation or delay, and inform specific reasons.
Reporter
Reason
AI Anchor eY-GO
subtitle editing | Yoon Hyun-kyung
[Copyright holder (c) YTN Unauthorized reproduction, redistribution and use of AI data prohibited]
