Platform-based packaging director...3 out of 10 victims experienced

Recently, as the packaging director service platform has increased, convenience such as comparing estimates, checking reviews, and signing non-face-to-face contracts has increased, but consumer damage is also increasing.

According to an online survey of 600 people who have experienced packaging moving through the platform by the Korea Consumer Agency, 33.5% of consumers said they had a "damage experience."

Among them, only 18.9% were compensated for damages.

In addition, there were many cases where the information of the packaging director operator was not provided accurately, and the dispute resolution standards were not notified, or provisions unfavorable to some consumers were identified, and improvement was needed.

The Korea Consumer Agency recommended platform operators to provide accurate information of packaging directors when requesting improvements in the display and quotation, and to come up with specific dispute resolution standards.