"I wrote Ali and Temu and my SNS..." Confused Consumer Terms and Conditions [Y Record]

■ Host: anchor Lee Jung-seop, anchor Cho Ye-jin
■ Starring: Lee Jung-hwan, professor of economics and finance at Hanyang University

* The text below may differ from the actual broadcast content, so please check the broadcast for more accurate information. Please specify [YTN News START] when quoting.

◆ Anchor: Professor, have you ever used Ali or Temu?

◇ Lee Jung-hwan: I don't use Ali or Temu much.

◆ Anchor: But a lot of people around me use it. It's said that about 10 million Koreans use it, but the Fair Trade Commission has caught ridiculous terms and conditions?

◇ Lee Jung-hwan: Actually, I use it a lot around me. I don't use it because I don't shop online a lot, but in the end, Ali and Temu have a very broad base. I think it's a situation where Ali uses more than 9 million people and Temu uses about 7 million people. However, since this is an overseas company, there are certainly issues about fair trade. In fact, there is bound to be a dispute between consumers and producers. Quality issues persist. And the Fair Trade Commission said that disputes are bound to arise due to various issues such as broken or broken delivery, but the Korean court told us to go to the Hong Kong and Singapore courts instead of doing it, so we have to resolve this now. When selling in Korea, it can be said that the Korean court gave me a message that it is correct to resolve it.

Then, all SNSs are very important to protect personal information, but they gave access to all contents to SNS, and I think they infringed on whether they took away too much of their personal authority. Then sharing contacts and taking other people's contacts are very unusual, but it doesn't make sense to approach them. The relationship between corporations and individuals. Since the network of individuals is not the relationship of this corporation, sharing and using other users' contacts can be seen as a very serious infringement. Next, since the responsibility is also their platform, they have little responsibility, so they will not take any indirect or incidental responsibility. So, of course, the producer has to take responsibility for the product, but it is possible to understand that there are more than 47 provisions that are disadvantageous to consumers because they said they would take responsibility for everything else. Since overseas platforms have entered Korea and these were not actively reviewed when overseas platforms entered Korea, it can be said that the government reviewed them again.

◆ Anchor: If you open it one by one, you say that you are not responsible for indirect, incidental, and consequential things to avoid everything, but it doesn't mean that everything is written in the terms and conditions. Forty-seven unfair terms and conditions have been detected now, and since it's the end of the year, people are shopping a lot or Black Friday is coming up soon, so what should we be aware of as a consumer?

◇ Lee Jung-hwan: I think we have attracted customers by actively offering discounts at places like Ali and Temu. It is predicted that there will be many similar events at the end of the year. However, when people buy small things when they usually buy them, they get trustworthy and buy big things, but isn't it necessary to be careful when looking at these provisions? If a good product comes and receives it well, individuals don't have a big problem, but if it's very difficult to solve this problem when a bad product comes. Of course, recently, there is a story that returns are done properly, but it is necessary to be a little careful when there are some regulatory factors legally and there is a situation where you have to go through a complicated process when the quality is poor. So, it can be said that it is a common platform strategy to sell expensive things on the platform while gaining trust by selling small things. Looking at some of these provisions, I think I can tell you that it is fortunate to receive it well, but it is difficult to solve it if it is not, and that you need to shop with this in mind no matter how much discount you give.

◆ Anchor: The self-purification efforts of companies should come first, but we also need smart judgments from consumers.

Excerpted from
: Jeong Eui-jin, Editor of the Digital News Team