The Korea Consumer Agency said the number of airline ticket-related consumer consultations received at the 1372 Consumer Counseling Center increased every year from 2,141 in 2021 to 4,117 in 22 years and 5,254 last year.
Of the number of consultations, 61.8% were related to online travel agencies, much higher than 35.7% for airline-related consultations.
In particular, there was no significant difference in ticket prices for online travel agencies and airlines, but it was found that online travel agencies had high cancellation fees, and some overseas travel agencies did not guide cancellation fees.
In the consultation regarding the online travel agency, 'Cancel?"Change? Delay and Refund Refund" was the highest at 56.1%, followed by "Penalty, Excessive Demand for Fees" at 24.3%, followed by cancellation of contracts and consultations on penalties, the survey found.
※ 'Your report becomes news'
[Kakao Talk] YTN Search and Add Channel
[Phone] 02-398-8585
[Mail] social@ytn.co.kr
[Copyright holder (c) YTN Unauthorized reproduction, redistribution and use of AI data prohibited]
Economy
View the full list of articles- Conservative civic group, "Opposition party, Korea Communications Standards Commission's civil petitioner, personal information leakage, is in trouble."
- '50,000 Again' Samsung Electronics Net Selling by Foreigners...Realizing the crisis?
- September auto exports $5.5 billion..."The Biggest" in September.
- Hyundai Motor and POSCO have become younger amid aging...20s ↑ 50s ↓